User-centred design that delivers results

Kind words

• "There are many designers with lead in their title, but Jon is a true lead in every sense of the word. He has a keen eye for detail, tremendous design skills, is data-driven, and always keeps the customer experience at the core of his work. Collaborating with him is a pleasure as he communicates ideas clearly and concisely to stakeholders of different domains and knows how to drive and motivate a team. He also coaches and mentors designers with ease. Jon is a standout talent in the design industry and would be an asset to any team."

  Alberto Ferreira

  Service Design Lead, Lloyds

• "Working with Jon has been an absolute pleasure. His great knowledge and passion for what he does means he’s an amazing mentor and colleague. His feedback and recommendations are always on point and you can rely on his experience to improve your designs. I admire Jon’s patience and methodical approach to problems and stakeholder management."

  Maurizio Lavelle

  Lead Product Designer, M&S

• "Jon is a remarkable UX leader who in addition to demonstrating excellent practical skills, led and influenced a large group of people through some difficult projects. Jon's super awesome personality always ensured zero stress, and all critiques were handled with professionalism and compassion for the designers, enabling Jon to elevate the work of those around him."

  Ross Tulloch

  Principle Service Designer, Foolproof

• "I’ve been fortunate to work with Jon on many projects. He’s easy to work with, super reliable and has an excellent appreciation of the web and its audiences which is highly apparent in all his work. I especially like Jon’s approach to collaborative projects. He is open minded to new ideas and others opinions, yet will always put the user first. Anyone that gets the chance to work with Jon should jump at the opportunity."

  Chris Mellish

  Executive Creative Director, Amazon

• "Jon was a steady hand on the tiller at a time of huge digital growth and success within Vodafone. I enjoyed working alongside Jon in my role as Design Systems Lead, as he always championed data-driven design; adding to this, a really empathetic approach to user experience, he's been a really great ally and a great leader - and most importantly been at the heart of making so much of Vodafone's UX better for our customers. And all of this with unflappable good humour and a smile on his face! Always a pleasure to work with."

  M Smith

  Design Systems Lead, Vodafone

• "It's been an enormous pleasure to work with Jon at Vodafone over the last couple of years. His knowledge and passion for UX and always being customer focused is clear, and he's run many engaging workshops to help share that knowledge. He's also managed and trained new members of the design team who go on to champion their expertise."

  Maddie McCartney

  Product Owner, Vodafone

• "Jon has been a pleasure to work with, from his calm and considered approach to work through to his great rapport with others. He's always had time to offer feedback on work, give advice on managing stakeholders and understand how to showcase our work so it lands well with the wider business. We've worked closely on many projects and Jon is a great problem solver when designing solutions or breaking down complex propositions into easily understood concepts."

  Kirsty Oliphant

  Principle UX Consultant, BAE Systems

• "There are few people you meet in the workplace who genuinely care about your output or how your daily life affects your work. Jon is such an amazing leader and always on hand to walk me through any difficult situation with a positive and easy vibe. Also, an exceptional designer who always untangles the big pain points to create an easy journey for users."

  Gabriel Akinola

  Lead Product Designer, Lloyds

• "Jon is one of the most knowledgeable and supportive people you are ever likely to meet. His UX/UI skills are superb and he is very generous with what he knows. Above all else, he's a genuine pleasure to work with and I couldn't recommend him enough, both as a UI craftsman and lead."

  Andy Turner

  User Experience Lead, IG Group

• "Jon is an exceptional design lead who has consistently delivered outstanding design solutions to complex digital journeys for Vodafone. A true digital guru who is very passionate and dedicated to delivering the best user experience. Always friendly and considerate in his approach and I would highly recommend him to any organisation."

  Nobile Bhatti

  Digital Product Manager, Vodafone

• "Jon is the perfect balance between leadership and creativity. He's a very talented and skilled designer but always finds time to give me honest feedback and support, and guides me through any hardships. Jon is the BEST manager I’ve ever had the pleasure to work with during my 15 years experience as a designer. His professionalism, management skills, soft skills, design skills and constant support to his team make him a very valuable asset."

  Andrea Vieira

  Product Designer, John Lewis Partnership

• "Jon is a highly experienced leader who can help move things in the right direction. He is open-minded and willing to hear different views, and knows how to provide actionable and constructive feedback by quickly spotting design problems and always offering solutions. His support is outstanding, and he helps to search for the best design solutions and strives for user-centred results."

  Liva Velkere

  UX Design Lead, Accenture

• "Working closely with Jon, I am always impressed by his commitment, dedication and openness to all tasks and projects. Never short of ideas and solutions or a capacity to flex and compromise on others views and feedback. It is a real pleasure to work with someone so true to his profession, consistently delivering with exceptional thought process and logic. I very much value his opinion and respect his advice. A true talent in the partnership."

  Vandhana Dholiwar

  Optimisation, John Lewis Partnership

• "Working with Jon has been delightful and inspiring. Jon is a real champion for user-centred design and has been a key influence in driving user-centricity in the business. He is also a wonderful lead with unwavering support for his design team and created a nurturing and collaborative design community in Vodafone. I always enjoyed our chats and reviews as he's such a brilliant and resourceful designer, he drives some of the most elegant and thoughtful design solutions in the business."

  Daniela Ivanova

  Service Design Lead, Fjord

• "I’ve been lucky to work with Jon for the past 3 years. He is both an incredible designer and mentor in equal measure. Always generous with his time and able to untangle complexity with ease - he has led and influenced numerous successful projects over the years, all of which are testament to his user-focused and considered approach to UX."

  Robyn Layton

  Senior Product Designer, ContentSquare

• "Jon is a multi-skilled Designer being super talented on the UI creating innovative and beautiful solutions, and also incredibly interested in understanding the core of the problem making him a superb UX practitioner. Loved attending his talks about the progress of his work and how he would calmly and eloquently explain his explorations and design solutions. His kindness always stood out being ready to help or point me in the right direction."

  Flavio Lamenza

  UX Lead, Sky

• "Jon is an exceptional designer to work with, and is incredibly knowledgeable about the design process. His work is data-driven and strongly backed by extensive research – resulting in improvements to digital products that have stood the test of time. Jon is also a great mentor and advisor, always guiding you with helpful suggestions to tricky challenges, but never overbearing."

  Emily Alpert

  Senior Product Designer, Vodafone

• "Jon is a skilled design practitioner, with a creative flair and a deep understanding of the Design Thinking process. He is well versed in exploring customer needs, successfully facilitating workshops with a wide range of participants to collaboratively explore potential solutions. I’ve been repeatedly impressed with his ability to answer customer problems, and with his ability to support his team."

  Matt Pearce

  Research Manager, John Lewis Partnership